Responsible Gaming

Gambling always carries a risk of financial loss. No game, market or betting outcome can guarantee a return, and losses should never be treated as a way to recover previous spend.

SpinPin supports safer gambling by encouraging players to set clear boundaries before play begins. These boundaries can help keep gambling within personal, financial and emotional limits.

Useful responsible gambling principles include:

• Set a deposit limit that fits disposable income only;
• Decide a time limit before starting a session;
• Use loss limits and other account controls where available;
• Avoid chasing losses after an unlucky result;
• Keep gambling separate from rent, bills, food, savings and credit commitments;
• Take regular breaks during play;
• Do not gamble when stressed, upset, tired or under the influence of alcohol or drugs;
• Keep betting activity private only if privacy is healthy, as secrecy can be a warning sign;
• Remember that gambling is for adults aged 18 or over in Great Britain;
• Use time out or self exclusion if control becomes difficult.

Gambling addiction can develop gradually. Warning signs may appear in spending, mood, relationships or daily routines, and the condition needs timely attention.

A player may need help if any of these signs apply:

• Gambling takes more time or money than planned;
• Betting continues after losses increase;
• Deposits are made with money needed for essentials;
• Credit, loans or borrowed money are used for gambling;
• Gambling activity is hidden from family, friends or partners;
• Mood changes occur after wins, losses or attempts to stop;
• Work, study, sleep or personal responsibilities are affected;
• Previous limits are removed, increased or ignored;
• Gambling is used to cope with stress, loneliness, anger or low mood;
• Attempts to cut down or stop feel difficult to maintain.

Betting addiction is treatable, and early support can reduce harm. A practical plan can help a player regain control, protect money and reduce access to gambling.

SpinPin recommends the following safer gambling tips:

• Set deposit, loss and time limits before any further play;
• Use time out if gambling feels difficult to manage for a short period;
• Use self exclusion if gambling has become harmful or uncontrolled;
• Remove saved payment methods where account settings allow it;
• Keep gambling funds separate from essential living costs;
• Ask a trusted person to help monitor spending and account access;
• Use bank gambling blocks if offered by the bank or card provider;
• Install blocking software such as Gamban or GamBlock if extra protection is needed;
• Contact a UK support organisation for confidential help;
• Seek urgent medical or crisis support if gambling harm is linked to thoughts of self harm.

Independent support is available across the United Kingdom for anyone affected by gambling harm. These services can help with addiction, money worries, self exclusion, treatment and support for family members.

Main UK help organisations include:

• GamCare, which runs the National Gambling Helpline on 0808 8020 133 and live chat, 24 hours a day, 7 days a week;
• BeGambleAware, which offers gambling harm information and routes into free support;
• GAMSTOP, the free national online self exclusion scheme for UK licensed gambling sites;
• NHS gambling addiction services, which provide health information and treatment pathways in England;
• Gordon Moody, which offers residential and remote treatment services for gambling harm;
• Gamblers Anonymous UK, which provides peer support meetings;
• Citizens Advice, which offers guidance for debt and money problems.

Players who feel at risk of gambling harm can contact SpinPin support for guidance on account controls and safer gambling options. Support agents cannot provide medical advice. They can explain available tools and direct players to external help.

Contact routes for United Kingdom players may include:

• Live chat, if shown in the Help or Support area of the account;
• Contact form or email, using the details published on the official Contact or Support page;
• Secure account message, if available after sign in;
• Safer gambling request through support, for limits, time out, self exclusion or account closure information.